Privacy policy

1. Information we collect

Depending on how you use Tulande, we may collect:

• identity and contact details, including your name, email address, phone number, role, and company;
• company, billing, delivery, and tax or registration details you provide;
• quotation requests, orders, product preferences, addresses, support messages, and related documents;
• authentication, session, device, browser, network, and security-event information; and
• records of actions taken by customers, staff, integrations, and approved AI features.

Tulande’s current platform does not collect or store payment-card numbers or card security codes.

2. How we use information

We use personal information to operate and secure accounts, prepare and manage quotations and order requests, coordinate shipping, provide support, communicate service updates, prevent misuse, comply with legal obligations, and improve the marketplace.

3. Suppliers, logistics, and service providers

We share only the information reasonably needed to prepare or fulfil a request with relevant suppliers, logistics providers, infrastructure providers, communication services, and professional advisers. We may also disclose information when required by law or to protect customers, Tulande, or others.

4. Automation and AI-assisted features

Approved AI features such as TulandeAI may summarize conversations, classify work, retrieve relevant Tulande records, or draft responses. Access is limited by role and purpose. Customer-specific commitments, quotations, payment instructions, refunds, and delivery promises require human review. Models are not permitted to browse arbitrary websites or query the application database directly.

5. Cookies and local storage

We use essential cookies and browser storage to maintain secure sessions, protect requests, remember necessary preferences, and keep a cart working. We do not describe these essential technologies as optional advertising cookies.

6. Retention and security

We retain information for as long as needed to provide services, maintain transaction and audit records, resolve disputes, meet legal obligations, and protect the platform. Retention periods vary by record type. We use access controls, encryption in transit, secure sessions, backups, audit records, and operational safeguards, but no online service can guarantee absolute security.

7. Your choices and rights

You may update certain account details directly. You may also ask to access, correct, or delete personal information, or object to or restrict certain processing, where applicable law provides those rights. Some records must be retained for legal, security, fraud-prevention, or transaction purposes.

8. Children

Tulande is intended for business users and is not directed to people under 18. We do not knowingly invite children to create purchasing accounts.

9. Changes and questions

We may update this policy when our services, providers, or legal obligations change. The date at the top shows the latest revision. For a privacy request, return to Tulande support or email info@tulandeonline.com.