Questions, answered
How quotes, shipping, accounts, and payments work on Tulande — and what happens after you send a request.
Buying
What is Tulande Online?
Tulande Online is a B2B marketplace. Browse products, ask for a price, and sort shipping before you buy.
How do I buy a product?
Add items to your quote list, choose a destination, and send a request. We confirm price, stock, and shipping before anything is locked in.
Does submitting a request place an order?
No. A request starts the conversation. Price, stock, and shipping stay open until you accept a quote.
Shipping and orders
How long will delivery take?
It depends on the route, method, preparation time, and destination. We share the best estimate we have and mark anything still unconfirmed.
How can I track a request or order?
Sign in and open Orders. If a status is not there yet, support can follow up.
Can I change my delivery information?
Update the address before you send a request. After that, contact support straight away — changes may not be possible once sourcing or shipping has started.
Can I cancel or return a product?
It depends on the request status, product, supplier, and accepted quote. Contact support before sending anything back.
Account and payments
Does Tulande collect card payments?
No. We do not take card details on this site. Payment terms come with an approved quote or a verified message from Tulande.
How is my account protected?
We use one-time codes to sign in and keep records of important activity. Never share a code or follow unverified payment instructions.